Planning and Goal Setting Research Paper Example | Topics and Well Written Essays - 500 words

Planning and Goal Setting - Research Paper Example I have suggested these improvements to provide the customers with a clearer perception of what our business is about. In addition to that, the revised vision statement clearly mentions the aspirations and goals of the Moonlight Bakers that are required to be known by the company’s leader to make advancements for their achievement. Besides, development of a powerful vision statement is fundamental to the strategic planning and attainment of competitive advantage for the Moonlight Bakers. I would do some literature review to note down the benefits of making a business plan as well as to collect information about companies that attempted to started new businesses in the past but failed because of lack of a business plan. I would say to the CEO, â€Å"Sir, it is in the air that you are about to take over a new business. If that is the case, may we please have the opportunity to make a business plan for you? It is very useful while starting a new business in the contemporary age. I have done the literature review and these are some files I would like to share with you.† The rationale behind my soft words is that I don’t want to offend him that we know his plans even though he has not shared them with us. Secondly, I have tried to convince him with proofs of benefits of using a business plan in such situations. In the contemporary world that is changing at a fast pace, leadership with vision or visionary leadership is required for the organizations to thrive and stay competitive (Kantabutra and Avery, 2010, p. 37). Making vision statement is a preliminary step in the development of such leadership since the goals of the leader are aligned with and retrieved from the ones mentioned in the vision statement. Development of the vision statement is one of the vision driven strategies employed by organizations to succeed. â€Å"[O]rganizations which utilize effective Business plans maximize the

Job stress among help desk technicians Coursework

Job stress among help desk technicians - Coursework Example Ask support staff what issues they run into most often, and if they are things that users could fix themselves, add them to the list (Knapp 45). Sometimes, a bad relationship with the help desk may cause users to avoid reporting minor IT problems and that means those issues can stagnate and become big issues. That is why departments should make it as easy as possible for users to send IT support requests to the help desk. Different groups will prefer different communication methods. Find out what users in your company prefer, whether it is the phone, email, instant messaging, or something else (Knapp 45). Many help desks operate on a first-come-first-serve basis however, that often allows more requests that are important usually delay in favour of minor issues in the company. Instead, IT support staff should be able to prioritize their work according to established protocols. For example, issues that prevent users from getting work done should be placed ahead of those that do not. Users often complain that IT employees mess around on their computers without explaining what they are doing. Often it is something simple like installing an update, but if users do not know, they might assume they have done something wrong when a support employee stops by to use their machine. Users can often get stressed out when they run into what they believe is a huge technical problem and it might be even worse if they think it was their fault. Support staff should assure users their problems can be fixed, and be sure to never scold a user for doing something wrong. Instead, IT staff can look for opportunities to pat users on the back when they have done something